Unfortunately, an on-site inspection is not possible as we are an only online retailer.
No, prices are not negotiable.
No, you do not need to pay a deposit.
Return Policy and Exchanges
In order to offer you complete security when purchasing, we grant you a 7-day return policy. If you are not satisfied with your watch, you can return the watch free of charge. We ask you to send us your decision by email. You will then receive a label from us for free and insured return shipping. Please note! So that we can continue to guarantee the quality of the watches for our customers, we do not accept returns where our security band/vacuum sealing has been removed. We ask for your understanding.
In the event of a cancellation, we will cover the direct costs of insured return shipping.
Yes, the watch is fully insured during return shipping.
You can return products (watch) you received from us without giving any reason within 7 days. (for declaration of cancellation). After receipt and inspection of the goods, the purchase price will be transferred back within a few days.
The package is fully insured by UPS shipping. This means you will not incur any costs if the package is lost.
Of course, returning perfume is possible. However, the packaging must remain in its original, sealed condition.
Shipment
Standard delivery: After you place your order, it usually takes 3-4 working days for your package to arrive.
Watch Delivery: When ordering watches you should expect delivery time of up to 10 working days from the order date.
Bottlings: If your order contains bottlings, please note that we bottle these products in-house. Therefore it may take up to 14 days for your package to arrive.
Mixed orders: If your order contains bottlings, watches or other products with different delivery times, the longest delivery time always applies to the entire order. This means that your order will not be shipped until all products are ready.
Incorrect information: Please make sure your shipping address is correct. If the information is incorrect, the package will be returned to Marc Gebauer Lifestyle GmbH.
Here you will find our shipping/delivery conditions.
Yes, worldwide insured transport of valuables is possible.
We will provide you with a tracking ID via email to conveniently track your order.
For deliveries to countries outside the US, additional costs may arise in individual cases, such as costs for the transfer of money through credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties).
